Retell AI lets companies build ‘voice agents’ to answer phone calls

Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, the global market for contact center AI could grow to nearly $3 billion in 2028, from $2.4 billion in 2022. Meanwhile, a recent survey found that around […] © 2024 TechCrunch. All rights reserved. For personal use only.

May 9, 2024 - 19:15

Retell AI lets companies build ‘voice agents’ to answer phone calls

Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, the global market for contact center AI could grow to nearly $3 billion in 2028, from $2.4 billion in 2022. Meanwhile, a recent survey found that around […]