Extra arbitration hurdles at Zelle, Klarna draw criticism

Corporations and trial lawyers have long fought over whether consumers should be forced into arbitration to resolve their complaints. Now there's a new wrinkle: It's becoming harder for aggrieved customers even to get to arbitration.

Extra arbitration hurdles at Zelle, Klarna draw criticism
Corporations and trial lawyers have long fought over whether consumers should be forced into arbitration to resolve their complaints. Now there's a new wrinkle: It's becoming harder for aggrieved customers even to get to arbitration.