SuperOps Lays Off 30% Staff In AI-Led Restructuring Push

Enterprise tech startup SuperOps has laid off around 60 employees as part of a restructuring exercise aimed at improving efficiency and accelerating its transition into an AI-first organisation.

The startup confirmed the development with Inc42. It was first reported by Moneycontrol. 

The layoffs, largely from its engineering team of nearly 100 employees, account for nearly 30% of the startup’s overall workforce, the Moneycontrol report said. 

The restructuring decision was driven by the need to improve operational efficiency and align the startup’s structure with its long-term AI-focused roadmap, the report added.

The move signals a strategic shift in how SuperOps plans to build and deliver its IT operations and managed service provider (MSP) solutions, with a sharper focus on automation and AI-led product development.

Founded in 2020 by Jayakumar K and Arvind Parthiban, who previously worked at Freshworks and Zoho Corporation, SuperOps is an AI-native, cloud-based platform for MSPs and internal IT teams.

The startup helps businesses manage IT operations by combining professional services automation (PSA) and remote monitoring and management (RMM) tools into a single platform. Its offerings include ticketing, client management, billing, endpoint monitoring, remote access, patch management, and network monitoring.

It also offers an AI assistant called ‘Monica’, which helps summarise tickets, generate reports, and automate routine tasks. The platform is designed to reduce manual work, improve security, and help IT teams manage assets across Windows, Mac, and Linux systems more efficiently.

SuperOps has raised over $54 Mn to date, including its last $25 Mn Series C round in 2025 led by March Capital.

The development comes amid a broader wave of layoffs across industries, driven by the rapid adoption of AI. Companies are increasingly restructuring teams to prioritise automation and AI-led workflows. This trend is increasingly visible across Indian startups as well.

For instance, insurance unicorn Acko cut nearly 5% of its total workforce, or around 60 roles, earlier this week as part of its workforce restructuring. The IPO-bound startup described the move as a “structural realignment”, saying it was driven by greater dependency on AI and automated processes across the organisation.

Earlier in February, home interiors startup Livspace laid off around 1,000 employees, or nearly 12% of its workforce, as part of its AI push. The startup said the move was driven by the integration of advanced AI agents and automation across functions such as sales, operations, design, and marketing.

Globally, tech giants such as Amazon, Microsoft, Meta, and Oracle have all announced major job cuts this year. Amazon reportedly cut around 16,000 corporate roles, while Oracle began laying off thousands of employees globally as it ramped up spending on AI infrastructure. 

Meta is also planning to cut nearly 10% of its workforce, or about 8,000 jobs, as it doubles down on AI investments

The Economic Survey 2025-26 had flagged this concern, noting that while AI can significantly improve productivity and economic growth, it also poses serious risks of labour displacement, particularly in India’s service-heavy IT and BPO sectors.

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