Uber Shuts Shuttle Service In Delhi NCR To Focus On B2B Employee Transport

Ride-hailing giant Uber has pulled the plug on shuttle operations in Delhi NCR following similar shutdowns in cities like Mumbai and Hyderabad last year due to low ridership and high operating costs as the reasons behind the move. 

“We wanted to inform you that Uber Shuttle services in your city will be discontinued after 27 March. After this date, Shuttle rides will no longer be available,” Uber said in an email to commuters.

Uber Shuttle allowed users to pre-book bus services on fixed routes, and was mainly used by commuters travelling to work between New Delhi, Gurugram and Noida. 

Notably, in 2024, Uber was doubling down on its shuttle services in Delhi NCR. 

Uber said that Delhi NCR was the only remaining city where its shuttle service was active. However, the decision to sunset the service came as the company is looking to double down on office commute as its next growth lever in India. 

“Shuttle helped us serve a strong commuter base and build valuable learnings in high capacity mobility which has a strong market fit. We are now applying those learnings to a larger opportunity by strategically shifting focus toward Employee Transportation Services (ETS), a fast growing corporate commute segment with predictable demand and stronger utilization,” an Uber spokesperson told Inc42 in a statement. 

Uber entered the employee transportation services (ETS) space earlier this year, basing the move on increased demand in this segment due to an increase in corporate employees working in global capability centres, banks and IT companies. This is expected to propel the corporate mobility services segment to reach $13 Bn by 2030.

(The story will be updated soon)

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