NHRC Seeks Report From Delhi Government Over Alleged Overcharging By Cab Aggregators

The National Human Rights Commission (NHRC) has sought a report from the Delhi government over allegations that app-based cab and auto aggregators are charging commuters more than the fares prescribed by the city’s transport department. 

The human rights body has asked the Delhi government to investigate the allegations and submit a report within two weeks.

The action follows a complaint alleging that app-based cab and auto services were charging fares above the prescribed rates. 

“We received a complaint that app-based auto and cab services, which are commonly used by citizens, are charging fares higher than the prescribed rates,” NHRC member Priyank Kanoongo told IANS. 

Kanoongo said transport departments determine per-kilometre fares for taxis and auto-rickshaws and argued that services operating through digital platforms should not be permitted to charge more solely because rides are booked through an app. 

He added that charging commuters more than the rates fixed by state authorities would be against their rights. The NHRC could take further action if it is not satisfied with the Delhi government’s response, he said.

The Commission has also issued a notice to the Union Ministry of Consumer Affairs, calling for app-based mobility platforms to comply with the fare frameworks applicable in their respective states and regions.

For context, Delhi’s notified fares are ₹30 for the first 1.5 km and ₹11 for every subsequent kilometre for autos, while taxis charge ₹40 for the first kilometre, followed by ₹17 per kilometre for non-AC taxis and ₹20 per kilometre for AC taxis. Both attract a 25% night charge, while waiting charges are ₹1 per minute after 15 minutes and luggage charges are ₹10 for autos and ₹15 for taxis.

The development comes amid demands from driver unions for higher fares and payouts. In May, taxi and auto-rickshaw drivers staged a three-day strike across Delhi NCR, citing stagnant fares, declining earnings and rising fuel, maintenance, insurance and permit costs.

The unions also raised concerns about payouts from ride-hailing platforms and urged the government to revise fares and strengthen regulation of aggregators.

The ride-hailing market in the country is seeing intense competition. While Rapido leads the segment with an estimated 50% share of ride volumes across bike taxis, autos and cabs, Uber and Ola remain key players. New entrants such as Green SM and Bharat Taxi are also expanding their presence.

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