Exotel Acquihires Dubverse To Strengthen AI-Led CX Offerings

AI-powered customer engagement platform Exotel has acquihired the leadership team of voice AI platform Dubverse, including cofounders Anuja Dhawan and Varshul Gupta. 

In a statement, Exotel said that Dhawan will lead its conversation quality analytics (CQA) solution team, while Gupta will head the AI segment. However, it didn’t disclose the financial details of the deal.

The appointments will strengthen Exotel’s  AI capabilities for enterprise CX and enable scalable and outcome-driven customer engagement. 

Founded in 2011, Exotel provides AI-based voice and chat agents to enterprises for their customer interactions. The Bengaluru-based company also provides tools to track call volume, duration, and other metrics to provide insights into call centre performance. It is currently focusing on expanding its offerings under the AI and automation capability layer. 

In September last year, Exotel cofounder Ishwar Sridharan quit after 14 years. Earlier in 2025, Tenacity Ventures joined the company’s cap table via a secondary transaction.

Exotel has raised over $87 Mn to date from investors like Steadview Capital, 360 ONE Asset, Blume Ventures, A91 Partners, Binny Bansal, Deep Kalra, among others. 

As per Tofler, Exotel turned profitable in FY25. It posted a net profit of ₹28.5 Cr during the year under review as against a loss of ₹50.6 Cr in the previous fiscal year. Its operating revenue rose 75% to ₹458 Cr from ₹262.2 Cr in FY24. 

The deal will help Exotel strengthen its offerings amid rapid growth in AI adoption across enterprises. Incorporated in 2021, Dubverse started with a vision to make “every video go multilingual”. It leveraged AI to help creators and businesses make content multilingual. It offered solutions including AI video dubbing, AI subtitles, video translator, text-to-speech converter, transcript generation, and more. 

The startup, backed by Kalaari Capital, claims to have over 3 Mn users across 70+ languages.

“The Dubverse team built voice and language AI models from scratch and shipped them in production. That kind of depth doesn’t come one hire at a time. It comes as a team,” Exotel founder and CEO Shivakumar Ganesan said. 

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